Troubleshooting

Fix camera and location problems

Attendance punches need a live selfie, precise location, and an accuracy estimate that meets the workspace’s current policy. The browser must be allowed to use the camera and location for the Triovative site.

Try these steps

1. In your browser’s site permissions, allow camera and location for the workspace site. Keep the browser and device location services enabled.
2. Return to Attendance & Leave and start a fresh punch. Review the displayed location accuracy before final submission.
3. Move to an area with a clearer location signal and retry if accuracy exceeds the policy’s limit. The app refreshes location before it sends the punch.
4. If a site assignment is required and you are outside its configured radius, speak with your administrator about the assignment or site coordinates. An administrator cannot override an owner’s policy by changing a single punch.

If a historical attendance record needs corrected effective times, submit an attendance correction within the allowed window. Do not send selfies or raw location evidence through ordinary email to troubleshoot a punch.