Troubleshooting

Fix sign-in and invitation problems

Start with the workspace code in the address: /c/<workspace-code>/login. A valid account in one workspace does not give access to another.

Common checks

• Invitation expired or already used: ask an administrator to resend it. Use only the newest link; invitations expire after 72 hours.
• Invitation email missing: check spam and the address entered in People. An administrator can check delivery status, test Email Settings, resend, or provide the controlled copy-link fallback to the intended person.
• Password reset needed: ask an administrator to start the secure reset from People. Use the latest emailed link within one hour. An inactive account is not eligible until reactivated.
• Access denied: confirm your role and that the action belongs to it. Billing, policy changes, finance setup, and administrator-account management have owner-only boundaries.
• Workspace unavailable or read-only: ask the owner to review subscription status. A migration or service error may also temporarily prevent access; retain the displayed request ID when contacting support.

Never send a password, invitation token, reset token, or full private record to general support email. If the issue persists, send the workspace code, the action attempted, time, safe error wording, and request ID to your administrator or the published Triovative support address.